TERMS & CONDITIONS

Renovatio Soulworks Private Limited (“Renovatio”), is pleased to provide to you access to its website, www.mittee.com (“Our Website or Service”) which is an e-commerce portal operated by Renovatio. These terms govern Your use and our provision of the Services and Products defined below.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE.

  1. Contract between You and Us

This is a contract between you (“You”) and Renovatio, a Company incorporated under the Companies Act, 2013 having its registered office at 1001/1002 Belscot Tower Lokhandwala Complex, Andheri West, Mumbai 400053, India and/or its affiliates.  You must read and agree to these terms before using or accessing Our Website. The following terms and conditions and policies that You may find throughout Our Website in connection with certain functionality, features or promotions, as well as customer service all of which are deemed a part of and are included within the Terms & Conditions. You agree that by clicking “Login”, “Sign Up” or similar, registering, accessing or using Renovatio Services or Products (defined hereinafter), you are agreeing to enter into a legally binding contract with Renovatio. If you do not agree to this contract (“Contract” or “Terms & Conditions”), do not click “Login”, “Sign Up” (or similar) and do not access or otherwise use any of Renovatio Services or Products. If you wish to terminate this contract, at any time you can do so by closing your account and or by selecting to leave the website, you may also terminate by no longer accessing or using Renovatio Services or Products. These terms describe the limited basis on which the Renovatio Services or Products are available and supersede prior agreements or arrangements.

Registered users of Renovatio Services are “Members” and unregistered users are “Visitors”. These Terms & Conditions apply to both Members and Visitors.

Use of Renovatio Services or Products is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872.

Our Website may offer certain special features and functionality or events (such as contests, sweepstakes or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms & Conditions; and (b) be offered by us or by third parties.  If so, we will notify You of this and if you choose to take advantage of these offerings, You agree that Your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.

Renovatio may amend these terms at Renovatio’s sole discretion and make best efforts to notify You when major changes are made. Your continued use of Renovatio Services and Products following the posting of changes and/or modifications will constitute Your acceptance of the revised terms. Nothing in these Terms & Conditions shall be deemed to confer any third-party rights or benefits upon You. Notwithstanding the above, if any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

Renovatio may immediately terminate this contract with respect to You (including Your access to the Renovatio Services and Products) if You fail to comply with any provision of these terms.

You undertake and warrant that You will periodically review the Terms & Conditions and the Privacy Policy provided at www.mittee.com and that Your consent to the same shall be construed by the continuous access or use of the services from Your account.

  1. Renovatio Services and Products

Renovatio endeavours to provide the world with an exclusive range of nature-inspired, beauty products (“Products”) under our brand ‘MITTEE’ through Our Website. Renovatio Services and Products are for Your personal use and are intended for purchasing purposes only. You may not sell or resell any of the Products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products or services to be provided to You that we believe, in our sole discretion, may result in the violation of our Terms & Conditions. The Renovatio Services and Products are our copyrighted property and all trademarks, service marks, trade names, trade dress and other intellectual property rights in the Renovatio Services are owned by us or our licensors or licensees or any affiliate companies. Except as we specifically agree in writing, no element of the Renovatio Services and Products may be used or exploited in any way other than as part of the Renovatio Services and Products offered to You. You may own the physical media on which elements of the Renovatio Services and Products are delivered to You, but we retain full and complete ownership of the Renovatio Services and Products and all the intellectual property rights vested therein.  We do not transfer title to any portion of the Renovatio Services and Products to You. Nothing provided by any brand owned or licensed by Renovatio should be construed as granting, by implication, estoppels or otherwise, any license or right of use of any trademark displayed on Renovatio Services and Products without the written permission of Renovatio.

  1. Accuracy of information

We attempt to be as accurate as possible when describing our Products on Our Website, to the extent permissible by the current applicable laws. We do not warrant that the Product descriptions, colour, information or other content available on the Site are accurate, complete, reliable, current, or error-free. You are advised to buy our Products using your best judgment at your own discretion.

  1. Account

Renovatio requires You to create an account to avail the Products and Services provided by us. You agree to provide and maintain accurate, current and complete information, including Your contact information for notices and other communications from us and Your payment information. You shall provide us with your complete details to create a profile. You agree to inform us immediately of any changes to the information that You provided when registering. You agree not to impersonate or misrepresent Your affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name or likeness.  You agree that we may take steps to verify the accuracy of information You provide. You may never use another's account without permission.

You undertake not to impersonate any person or entity, falsely state or otherwise misrepresent Your affiliation with a person or entity or disguise the origin of any content, stalk or otherwise harass another person or user, upload, post or e-mail any content that You do not have a right to transmit under any law or under contractual or fiduciary relationships, upload, post or e-mail any content that infringes any intellectual property rights or other third party rights of any party or violate any applicable national or international laws or regulations. As a Renovatio account holder on Our Website You may submit content to the Service and Products offered, including comments.

We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of the accounts of users who are repeat infringers of copyright.  In addition, we may suspend or terminate Your account and Your ability to use the Renovatio Services if You engage in, encourage or advocate for illegal conduct, or if You fail to comply with these terms or any supplemental terms.

  1. Passwords and Security

You are responsible for taking reasonable steps to maintain the confidentiality of Your username and password, and You are responsible for all activities under Your account that You can reasonably control. You should take all necessary steps to ensure that the password is kept confidential and secure and You agree to promptly notify us if You have any reason to believe of any unauthorized use of Your username, password or other account information, or of any other breach of security that You become aware of involving the Renovatio Services.

Although Renovatio will not be liable for Your losses caused by any unauthorized use of Your account, You may be liable for the losses of Renovatio or others due to such unauthorized use.

The security, integrity and confidentiality of Your information is extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect Your information from unauthorized access, disclosure, use and modification.

  1. Electronic Communications

When You use any Renovatio Services, or send emails to us, You are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with You by e-mail, SMS, phone call or by posting notices on this site or through other Renovatio Services. You agree that all agreements, notices, disclosures and other communications that we provide to You electronically satisfy any legal requirement that such communications be in writing.

  1. The Purchase Process

You will have the opportunity to review and confirm Your purchase, including, payment method and purchase details. We will send to You a notice when we accept Your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to You at the time we send the notice. At such time, the contract for license will be made and become binding on both You and us.

We reserve the right to refuse or cancel any order prior to delivery.  Some situations that may result in Your order being cancelled include system or typographical errors, inaccuracies in package or pricing information or package availability, or problems identified by our credit or fraud departments.  We may also require additional verification or information before accepting an order.  We will contact You if any portion of Your order is cancelled or if additional information is required to accept Your order.  If Your order is cancelled after we have processed Your payment but prior to delivery, we will refund Your payment.

  1. Payments and Billing

When You provide payment information, You represent and warrant that the information is accurate, that You are authorized to use the payment method provided, and that You will notify us of changes to the payment information. We reserve the right to utilize third party credit card updating services to obtain current expiration dates on credit cards.  If You use a payment method other than a credit card, You may incur an additional payment processing fee and may not be able to automatically renew subscriptions. We may store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your services and to use to pay other services you may buy. We only accept the following forms of payment: (a) American Express, (b) Visa and (c) MasterCard.

  1. International Shipping; Customs

It is provided that certain goods may not be available for international shipping or the said Service may not be available in a particular country. For queries and further details regarding the country you wish to have the product shipped to, please write to us at info@mittee.com.

Users who access Our Website from outside India do so at their own risk and initiative. When ordering goods for delivery to countries other than the country where the seller is located, You may have to pay import duties and taxes levied.  These and any additional charges for customs clearance must be borne by You. For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

  1. Pricing; Taxes

We may revise the pricing for Products and Services we offer.  When You place Your order, we estimate the tax and include that estimate in the total for Your convenience. The actual tax amount that will be applied to Your order and charged to Your payment method is based on calculations on the date of shipment, regardless of when the order was placed.

  1. Exchange Policy

Immediately upon receipt of the order by You, if the Products (contents within the box) are damaged by the carrier during shipment, please send us an email on customercare@mittee.com with the relevant relevant images highlighting the issue, along with the order number so we may process your concern as soon as possible. We would then examine the problem and exchange the Product at no additional cost within 30 (Thirty) days of initial purchase, at the sole discretion of Renovatio.

We request you to return the merchandise packed in its original shipping box, along with a copy of the packing slip. Only items purchased on www.mittee.com will be accepted for exchange. We will not accept any merchandise purchased from another retailer. Shipping and handling costs will be taken care of by Renovatio. Products are only eligible for exchange if all the units of the kit are included within the return package.

For exchange, please send the unused or damaged merchandise to:

Renovatio Soulworks Private Limited.
Attn: Sankesh Prajapati
205/2, Thakur Charan Dham, Sahar Road,
Koldongri, Behind Jeevan Vikas Kendra Hospital,
Andheri East, Mumbai – 400069, India

Once we receive your returned item(s), please allow upto 30 days to process your exchange.

You will receive an e-mail confirmation.

  1. Technical Problems

If You experience any technical problems during your shopping experience, please contact us on customercare@mittee.com.

  1. Content

You agree not to copy, reproduce, duplicate, modify, create derivative works from, display, publish, distribute, disseminate, broadcast, transmit, sell, rent, lease, lend, sub-license or circulate or otherwise exploit for any purpose (commercial or otherwise) any material and/or part of or all of the Renovatio Services or Products to any third party (including, without limitation, the display and distribution of the material via a third party website) without the express prior written consent of Renovatio.

  1. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that You, and not Renovatio, is responsible for all electronic communications and content sent from Your computer to us and You must use the website for lawful purposes only. You must not use the website for any of the following:

  • For fraudulent purposes, or in connection with a criminal offense or other unlawful activity;
  • To send, use or reuse any material that does not belong to You; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam;
  • To cause annoyance, inconvenience or needless anxiety;
  • Create a false identity, misrepresent your identity, create a Member profile for anyone other than yourself (a real person), or use or attempt to use another’s account;
  • Develop, support or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins and add-ons, or any other technology) to scrape the Renovatio Services or otherwise copy profiles and other data from the Renovatio Services
  • Override any security feature or bypass or circumvent any access controls or use limits of the Renovatio Services (such as caps on keyword searches or profile views);
  • Copy, use, disclose or distribute any information obtained from the Renovatio Services, whether directly or through third parties (such as search engines), without the consent of Renovatio;
  • Disclose information that you do not have the consent to disclose (such as confidential information of others (including your employer);
  • Rent, lease, loan, trade, sell/re-sell or otherwise monetize the Renovatio Services or related data or access to the same, without Renovatio’s consent;
  • Use bots or other automated methods to access the RenovatioServices, add or download contacts, send or redirect messages;
  • Monitor the Renovatio Services’ availability, performance or functionality for any competitive purpose;
  • Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Renovatio Services;

Overlay or otherwise modify the Renovatio Services or their appearance (such as by inserting elements into the Renovatio Services or removing, covering, or obscuring an advertisement included on the Renovatio Services) 

  1. Disclaimers and Limitation on Liability

THE RENOVATIO SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES NOT EXPRESSLY SET OUT IN THESE TERMS.WE SHALL NOT BE LIABLE TO YOU FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE OR SAVINGS OR OTHER ECONOMIC LOSS, LOSS OF OR DAMAGE TO DATA OR LOSS OF BUSINESS OR GOODWILL AND OR PROPERTY DAMAGE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL.IF YOU ARE DISSATISFIED WITH RENOVATIO SERVICES, THE PRODUCTS AVAILABLE ON IT, OR WITH THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING OR USING RENOVATIO SERVICES.

UNLESS OTHERWISE SPECIFIED, RENOVATIO SERVICES ARE PRESENTED SOLELY FOR THE PURPOSE OF PURSHASING, INFORMATIONAL AND FOR OTHER SIMILAR PURPOSES IN ACCORDANCE WITH THE LAWS OF INDIA. RENOVATIO MAKES NO REPRESENTATION THAT MATERIALS ON THE SITE ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO CHOOSE TO ACCESS THIS SITE FROM OTHER LOCATIONS DO SO ON THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAWS, IF AND TO THE EXTENT LOCAL LAWS ARE APPLICABLE.

MITTEE’s Products are based on formulations, which are a hybrid blend of natural ingredients and cutting-edge scientific ingredients. Though enormous efforts are made and precautions are taken to render the Products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our Products to make sure that they are safe for You to use. It will be Your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our Products that you may be allergic to. You agree that we will not be responsible or liable for any Product related issues including without limitation any allergic reactions to You on account of usage of our Products. For any purchases made through Our Website, You will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail within the Product packaging/leaflets.

  1. Additional Restrictions on Use of the Renovatio Services or Products

You agree not to knowingly or recklessly introduce a virus or other harmful component, or otherwise tamper with, impair or damage any Renovatio Service or connected network, or interfere with any person or entity’s use or enjoyment of any Renovatio Service.  Additionally, You agree not to access, monitor or copy any element of the Renovatio Services using a robot, spider, scraper or other automated means or manual process without our express written permission.   

You agree not to use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," that accesses the Service in a manner that sends more request messages to Renovatio servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, Renovatio grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. Renovatio reserves the right to revoke these exceptions either generally or in specific cases. You agree not to collect or harvest any personally identifiable information, including account names, from the Service, nor to use the communication systems provided by Renovatio (e.g., comments, email) for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Renovatio Service or Products with respect to their Content.

  1. Third Party Hyperlinks

The appearance of external hyperlinks and/or other elements generated by third parties on this site does not constitute endorsement by Renovatio and/or its affiliate companies of the opinions or views expressed by such third parties' websites. Renovatio does not verify, endorse or take responsibility for the accuracy, currency, completeness or quality of the content contained on these third parties' sites. Furthermore, Renovatio is not responsible for the quality of or delivery of any Products or Services offered, accessed, obtained by or advertised at such third parties' sites. As such, Renovatio will not be responsible for content provided on any third party website, and further Renovatio will under no circumstances be liable for any direct, indirect, incidental or special loss or other damage, whether arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, caused by the exhibition, distribution or exploitation of any information or content contained within these third party hyperlinked websites.

  1. Third-Party Services and Content

The Renovatio Services may integrate, be integrated into, or be provided in connection with third-party services and content.  We do not control those third-party services and content.  You should read the terms of use agreements and privacy policies that apply to such third-party services and content. If You access a Renovatio Service using Apple Inc, Google LLC. or Microsoft Corporation powered device including but not limited to Apple iOS, Android or Microsoft Windows device, respectively, they shall be a third-party to this contract. However, these third-parties are not a party to this contract and are not responsible for the provision or support of the Renovatio Services.  You agree that Your access to the Renovatio Services using these devices also shall be subject to the usage terms set forth in the applicable third-party terms of service.

  1. Mobile Networks

When You access the Renovatio Website through a mobile network, Your network or roaming provider’s messaging, data and other rates and fees will apply.  Downloading, installing or using certain Renovatio Services or Products may be prohibited or restricted by Your network provider and not all Renovatio Services and Products may work with Your network provider or device.

  1. Reviews, comments, communications and other content

Users of this website may post reviews, comments; send communications; and submit suggestions, ideas, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, Renovatio reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgment of Renovatio violates these Conditions of use and, or terminate Your permission to access or use this website.

If You do post content or submit material, and unless we indicate otherwise, You

(a) grant Renovatio and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and

(b) Renovatio and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights You grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive Your right to be identified as the author of such content and Your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to protect any of the above rights granted by You to Renovatio, including the execution of deeds and documents, at its request.

You represent and warrant that You own or otherwise control all of the rights to the content that You post or that you otherwise provide on or through Our website; that, as at the date that the content or material is submitted to Renovatio: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Renovatio policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Renovatio and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

  1. Disclaimer

You acknowledge and undertake that you are accessing the Products and Services on the website and transacting at Your own risk and are using Your best and prudent judgment before entering into any transactions through Our website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the Products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the Products.

We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the Products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Our website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of Products), software, Products, services and related graphics are provided as is, without warranty of any kind.

  1. Additional Provisions

Choice of Law

These terms are governed by and construed in accordance with the laws of Republic of India. You waive any claims that You might have against Renovatio based on any other jurisdiction including your own.

Access to the website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction

Severability

If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

Survival

The provisions of these terms, which by their nature should survive the termination of these terms,

shall survive such termination.

Waiver

No waiver of any provision of these terms by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

Assignment

These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by Renovatio without restriction.

Force Majeure

Renovatio’s performance of its obligations under this Contract will be suspended for so long as Renovatio is prevented from doing so by an Event of Force Majeure. “Event of Force Majeure” shall mean such events or circumstances, which are beyond the control of Renovatio and which events could not have been reasonably foreseen or anticipated by Renovatio upon the exercise of due care and diligence, including but not limited to Renovatio Services’ operations being materially impaired, hampered, interrupted, prevented, suspended, postponed or discontinued due to the acts of God, earthquake, floods, riots, lockouts, war, civil disturbance, fire, accidents, armed conflict etc. government order or regulation, judicial order or decree (including without limitation injunctive relief, whether imposed on an industry wide basis or affecting Renovatio), failure of technical facilities or substantial impairment in obtaining facilities which makes the rendering  of Renovatio services beyond Renovatio’s control.